Bead Journey, Make Your Own Designer Jewelry
Make Your Own Beaded Jewelry
 

Customer Service


CONTACT
You can call Amy at 703.303.5612 or send email to amy@beadjourney.com.


ORDERING
When ordering kits, please choose your desired materials (i.e. "Silver Kit" or "Gold Kit") from the pull-down menu and then click "Add to Cart." If you'd like to order more than one item, you can change the quantity in the Shopping Cart.


PAYMENT METHODS
We use PayPal to process orders. You can pay with Visa, MasterCard, American Express or PayPal.


SALES TAX
Orders shipping to a Virginia address will be charged 6 percent sales tax.


SHIPPING METHODS
Orders ship via U.S. Priority or Express Mail.


SHIPPING RATES
We charge a flat fee of $8.00 for Priority Mail anywhere within the 50 United States and Puerto Rico. International orders add $30.00.


RETURNS & EXCHANGES
We are happy to accept returned items within 30 days of purchase. Please contact us immediately for a Return Authorization Number. All components must be in their original packaging - do not return a partially-assembled kit or a kit with components missing.

If for any reason your kit is damaged in the mail, we'll be happy to replace it. Please contact us immediately upon receiving your order.


DISCLAIMER
Bead Journey endeavors to purchase only high quality beads for kits from well-respected vendors. It is our intention to provide a premium product to our customers. Beads used in most kits are metal based, including gold plate, sterling silver and palladium plate and may tarnish. Discoloration could be caused by skin acids, perfumes, lotions, medications or other personal use productions and/or environmental factors not listed. Bead Journey recommends keeping beads not being used and finished products made with beads not being worn in sealed plastic bags. Bead Journey is not responsible for any discoloration of beads and will not issue refunds if this occurs.


PRIVACY
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.


 
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